B2B appointment setting services · From $1,499 a month
Inbound Lead Follow-Up Service
Switchstack's inbound lead follow-up service gives you a dedicated caller who works through your new leads during your business hours, calling the newest first. They phone demo requests, form fills and enquiries, check that each lead fits and book qualified meetings on your calendar. Hire a caller for $1,499 to $2,399 a month, or have us manage the calling for $2,199 to $3,099. There's no setup fee and no charge per lead or meeting, and calls start in about 2 weeks.
Why Fast Inbound Lead Follow-Up Matters
A new lead goes cold within hours. Three findings from the research:
- Calling within 5 minutes instead of 30 made the odds of reaching the lead 100 times higher, and of qualifying them 21 times higher (InsideSales.com and MIT).
- In an audit of 2,241 US companies, the average response took 42 hours, and 23% never responded (Harvard Business Review study).
- Of 114 B2B companies sent a demo request, none called within 5 minutes, and only 31% called at all (Workato).
The problem is rarely the leads. It's that nobody is free to call them the moment they arrive. See all the figures in our speed to lead statistics.
How It Works
- 1
Your new leads reach your caller
Demo requests, form fills, quote requests and callback requests go straight to your caller, not to a shared inbox.
- 2
Your caller calls the newest first
They work your leads during your business hours, 40 hours a week, and call each new one before older leads.
- 3
They check the lead fits
Using the questions you agree on with us: the right company, the right person and a real need.
- 4
Qualified leads get a meeting
Your caller books the meeting on your calendar, or passes an urgent lead straight to your salesperson.
- 5
No answer? They try again
Leads who don't pick up get more attempts the same day and a short follow-up email.
What Your Caller Asks a New Lead
A good follow-up call is short: confirm the need, check the fit and book the meeting. These are typical questions. Before calls start, we agree yours with you, along with what counts as a qualified lead.
| Question | Why your caller asks it |
|---|---|
| What made you get in touch today? | Finds the trigger: a new project, a problem or a deadline. |
| What are you doing about it now? | Shows what they use today and what isn't working. |
| Who else is involved in the decision? | Tells your salesperson who should be in the meeting. |
| When do you want this solved? | Separates leads who are buying now from those who are researching. |
| Does Tuesday at 10 or Wednesday at 2 work for a call? | Books the meeting while they're on the phone. |
If the lead isn't a fit yet, your caller says so politely, notes why and leaves them for your marketing emails rather than booking a meeting that wastes your salesperson's time.
Which Leads to Send Your Caller
| Lead | What your caller does |
|---|---|
| Demo and quote requests | The warmest leads. Your caller confirms the details and books the meeting. |
| Contact form enquiries | Your caller finds out what they need and whether it's a fit before booking. |
| Downloads and webinar sign-ups | Less ready to buy. Your caller checks interest and books the ones with a real need. |
| Event and trade show leads | Called within days of the event, while they still remember your stand. |
| Leads that went cold | Older enquiries nobody followed up. Your caller works through them between new leads. |
When there are no new leads, the same caller can phone your outbound list. See our B2B appointment setting services.
Hours and Cover
Your caller works full time, 40 hours a week, during your business hours. Leads that arrive outside those hours are called at the start of the next shift. If most of your leads come in at other times, tell us when, and we'll recommend a caller country whose working day covers them.
Choosing where your caller works? Compare the best countries to outsource calling.
Running a car dealership? See car dealership appointment setting, for test drives and showroom visits booked from your leads.
What It Costs
One flat monthly price per full-time caller, set by the service and the caller's country: $1,499 to $2,399 to hire a caller, or $2,199 to $3,099 for We Call for You. No setup fee, no charge per lead or meeting, and month-to-month with 30 days' notice. Launch offer: every new client gets 20% off the first 2 months.
| Caller based in | Best for calling | Hire a Caller | We Call for You |
|---|---|---|---|
| Philippines English and Filipino | United States, Canada, Australia, New Zealand, Singapore and 1 more | $1,799/mo | $2,499/mo |
| India English and Hindi, plus regional languages | United Arab Emirates, Saudi Arabia, Qatar, Singapore, United Kingdom and 1 more | $1,499/mo | $2,199/mo |
| South Africa English, often as a first language | United Kingdom, Ireland, Germany, Switzerland, Sweden and 8 more | $2,199/mo | $2,899/mo |
| Latin America English and Spanish | United States, Canada | $2,399/mo | $3,099/mo |
How does that compare with other pricing? See how much appointment setting costs.
Calling Rules for Inbound Leads
Calling someone who asked to hear from you isn't a cold call, but some rules can still apply, such as legal calling hours and do-not-call registers for personal numbers. Your caller follows the rules of the market they call. Check them in our guides to cold calling laws by country, legal calling hours and do not call registries. For when a lead who asked can be called despite a register, see the do not call exemptions by country.
Inbound Lead Follow-Up: FAQs
The questions people ask most about having a caller follow up their leads.
How fast will my leads be called?
Can you call leads 24 hours a day?
How is this different from cold calling?
How much does it cost to have a caller follow up my leads?
Which service should I choose?
Never Leave a Lead Waiting
Tell us how many leads you get and when they arrive. We'll recommend a caller country and give you the monthly price.
- No setup fee
- No charge per lead
- Month-to-month
Prefer email? [email protected]
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